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dotMARC v0.10.0: SuperOps tickets, domain links on alerts and lighter Cloudflare permissions

· 3 min read
Mikey O'Toole
Creator of dotMARC

SuperOps joins HaloPSA, NinjaOne, ConnectWise and Autotask as a PSA dotMARC can raise tickets in. Alerts now link straight to the domain they are about, and the Cloudflare DNS push guide asks for less access than it used to.

SuperOps tickets​

dotMARC can open a SuperOps ticket when an alert fires, resolve it when the alert resolves, and resolve the alert when a tech resolves or closes the ticket in SuperOps. Like the other PSAs it can run alongside them, with each domain routed to the right client.

  • Setup. Choose the SuperOps tab under Manage > PSA settings, pick your region (United States or Europe), enter your subdomain and paste an API token. dotMARC then loads your statuses, priorities, urgencies and categories so you can choose the new and closed statuses and the defaults for new tickets. The full steps are in the SuperOps guide.
  • Category. Many SuperOps accounts won't resolve a ticket that has no category. dotMARC tries the plain change first, so a category a tech chose is never overwritten, and only falls back to the category you configured when SuperOps says one is missing. Choose a category in the settings if your account is one of those.
  • Importing domains. The domain import accepts a superops client column to match each domain to its SuperOps client, and the sample file now shows the NinjaOne and SuperOps columns.
  • Failures that explain themselves. A refused API token, a slow or unreachable SuperOps, a response that isn't from SuperOps at all, and picklists that couldn't be loaded each say what went wrong instead of looking like success. A timeout counts as a failed request, so dotMARC retries it on the next check.

The upgrade adds the SuperOps settings table automatically. Nothing changes for installs that don't turn SuperOps on.

Click an alert's domain name to open that domain's page. Open and resolved alerts both link. Alerts for a removed domain, or for an application-wide problem such as a PSA connection, have no link. The domain page still needs the DomainsView permission and access to that domain. See Alerts.

Cloudflare DNS push needs less access​

The Cloudflare API token for DNS push no longer needs Zone > Edit. The token needs DNS > Edit, DNS > Read and Zone > Read, and the DNS provider push guide now says why each one is needed. If your existing token has Zone > Edit, it keeps working, and you can swap it for Zone > Read whenever suits you.